Thank you for shopping at PriceVoy!
All items are shipped directly from our factory, which allows us to offer lower prices while maintaining high quality.
1. Order Processing Time
- Orders are processed within 1–2 business days.
- Once shipped, you will receive an email with your tracking number.
2. Shipping Time
Since all orders ship from our factory, the average delivery time is:
- 10–15 business days (most countries)
Some regions may experience slight delays during peak seasons or customs inspections.
3. Shipping Cost
- Free Shipping on orders over $49
- $4.99 shipping fee for orders under $49
Shipping fees are displayed clearly at checkout.
4. Shipping Origin
All products are shipped directly from our factory warehouses:
- Shenzhen, China
- Yiwu, China
We may occasionally use partner warehouses depending on stock availability.
5. Customs & Import Duties
Most orders clear customs without extra charges.
If your country requires import tax, it is the responsibility of the recipient.
We always declare packages in a way to reduce customs risk.
6. Failed Delivery
If a package returns due to:
- Wrong address
- Incomplete information
- Unable to contact recipient
We can reship the order, but reshipping fees may apply.
7. Tracking Your Order
Once your order has shipped, you will receive a tracking number.
Check tracking here:
👉 https://pricevoy.com/track-order
If you did not receive a tracking email, contact us at support@pricevoy.com.
8. Delayed Shipments
If your order has not arrived:
- 20 business days: Eligible for free reship
- 30 business days: Choose reship or full refund
We take full responsibility for delayed shipments.
9. Contact Us
Email: support@pricevoy.com
Hours: Mon–Fri 9:00–18:00 (GMT+8)