We want you to have a smooth shopping experience.
If something isn’t right, we’re here to help.
1. 30-Day Refund Guarantee
If your item arrives damaged, defective, or not as described:
You may request:
- Full refund, or
- Free replacement
Please contact us within 30 days of delivery.
2. Conditions for Return
To be eligible for a refund:
- The item must be unused and in original condition
- Proof of purchase is required
- Photo/video evidence may be required for damaged or incorrect items
3. Non-Returnable Items
We do not accept returns for:
- Items damaged by customer misuse
- Final-sale or clearance items
- Shipping delays caused by customs or force majeure
4. Refund Processing Time
Once approved:
- Refunds are processed within 3–7 business days
- Refunds are issued to your original payment method
5. Late or Missing Refunds
If you haven’t received your refund:
- Check bank account again
- Contact your credit card company
- Contact your bank
If the issue remains, email us at support@pricevoy.com.